Support, billing, and payment disputes

Account and subscription help

Signed-in customers can use Manage Subscription on the homepage to review invoices, update a payment method, or cancel through Stripe Customer Portal. Do not send passwords, verification codes, complete card numbers, bank details, or government identification by email.

Failed payments

A failed subscription payment does not activate streaming. Diskava will not automatically retry that failed charge or submit a second charge. If the customer wants to subscribe later, the customer must start a new checkout when funds are available or use a different payment method.

Refunds, billing errors, and disputes

Email support before opening a bank or card dispute when possible. Include the Diskava account email, transaction date, amount, and a short explanation. For a suspected unauthorized charge, state that clearly. Do not include full payment credentials.

Refund requests are reviewed case by case unless the law requires otherwise. Diskava preserves transaction, entitlement, download, and support records needed to investigate a claim. Access or creator credit connected to a refunded, reversed, or disputed payment may be suspended or reversed.

Rights, privacy, and takedowns

Use the same support address for privacy requests, creator-rights questions, and takedown notices. Identify the work, page, account, and requested action precisely. Review the Terms and Privacy Policy for additional details.